Avatar

Alex

  • Total activity 15
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 8

Activity overview

Latest activity by Alex
  • Alex created an article,

    How to exclude Route from Flexify

    This article will detail the steps on how to exclude from Flexify. This means that the ads that are displayed across all channels linked to Flexify will exclude Route Shipping insurance in all pop ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Alex created an article,

    Mobile App FAQs

    What is the Route mobile app? Route is the easiest way to track the delivery of all of your orders in one place. Why should I use the Route mobile app? Simply put, Route makes your life easie...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Alex created an article,

    When will my tracking info be available?

    Once an order is placed it takes time for the merchant to physically ship the package; usually no more than a day or two. When the merchant ships the order a tracking ID is generated, scanned, and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Alex created an article,

    Why is my order stuck in-transit or pre-shipment?

    Shipping statuses can be confusing, this article will help you make sense of them. These definitions will help you to understand why your order may be stuck in a particular status. For example, if ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Alex created an article,

    When to file a claim?

    If your order is lost An item is considered lost if it never is reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Alex created an article,

    Customer FAQs

    How long does it take to process a claim? In most cases, claims can be resolved the same day they are submitted. For example, if your item is delivered broken and unusable, if you file a claim t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes